WEBSITE TERMS OF USE

01Restoration Rocket Is a Business-Growth Company

Restoration Rocket provides marketing, market-intelligence, visibility, advertising, authority, content, reputation, conversion, communications, and business-growth services for restoration companies.

Restoration Rocket is not a water, fire, mold, storm, reconstruction, remediation, or emergency restoration contractor.

Nothing on RestorationRocket.com should be interpreted as an offer by Rocketocity LLC or Restoration Rocket to perform emergency property-restoration services.

If you are experiencing a fire, flooding event, dangerous mold condition, structural emergency, or other property emergency, contact an appropriate local restoration contractor, emergency service, insurer, or other qualified professional.

02Business Use

This website is primarily intended for restoration-company owners, operators, employees, franchisees, executives, marketing personnel, and other business representatives.

03Website Terms Are Separate From Client Contracts

These Terms govern website use.

Paid Restoration Rocket services are governed by the applicable written order form, service agreement, statement of work, guarantee terms, data-processing terms, or other customer agreement.

Where a signed customer agreement conflicts with these Website Terms concerning paid services, the signed agreement controls.

04Restoration Market Gap Reports and Market Intelligence

Restoration Market Gap Reports, dashboards, market intelligence, competitor analysis, estimated opportunity, audience information, visibility scores, rankings, market-demand information, forecasts, and similar material may rely on:

• public information
• commercially available information
• third-party data
• estimates
• sampling
• modeling
• automated systems
• artificial intelligence
• assumptions
• information supplied by the prospect or client

Such information is intended for business planning and marketing purposes.

It should not be interpreted as a representation that:

• every signal represents an actual restoration job
• every person associated with a signal is legally or technically reachable
• every market estimate is exact
• all market demand has been identified
• every competitor has been captured
• estimated opportunity will become revenue
• any particular job will be won

Market conditions change continuously.

05No Guarantee of Jobs or Business Results

Restoration marketing performance depends on competition, weather, demand, seasonality, consumer behavior, company reputation, reviews, staffing, response speed, service area, pricing, capacity, sales process, advertising platforms, tracking accuracy, and numerous other factors.

Unless expressly stated in a signed agreement, Restoration Rocket does not guarantee:

• a specific number of jobs
• a specific number of calls
• leads
• booked appointments
• revenue
• rankings
• market share
• return on investment
• search placement
• AI recommendations
• review volume
• advertising performance
• profitability

Historical results, case studies, testimonials, dashboards, calculators, or examples are not promises of future performance.

Written Performance Guarantees

Certain qualifying Restoration Rocket programs may be offered with a written performance guarantee.

Any such guarantee is governed exclusively by the signed customer agreement containing its eligibility requirements, participation requirements, attribution rules, exclusions, measurement rules, remedies, and other conditions.

A summary appearing on RestorationRocket.com is not itself the legal guarantee.

06Pricing, Promotions, and Market Availability

Website pricing and offer descriptions may change.

Final pricing may depend on matters such as:

• service area
• number of territories
• locations
• media requirements
• market size
• services
• deployment level
• scope
• contract term
• custom work
• third-party or pass-through expenses
• taxes

Final commercial terms are established in the applicable order form or customer agreement.

Submitting a Market Gap Report request or scheduling a meeting does not automatically:

• create a client relationship
• reserve a territory
• establish exclusivity
• guarantee availability
• bind Restoration Rocket to a particular price

Any category or territory exclusivity is effective only when expressly stated in a signed written agreement.

07Third-Party Platforms

Restoration Rocket services may rely on third-party search engines, social networks, advertising platforms, streaming platforms, AI platforms, communications systems, review platforms, hosting providers, CRMs, analytics systems, data providers, or other technology.

Those third parties may change their:

• algorithms
• policies
• pricing
• APIs
• advertising inventory
• ranking systems
• account rules
• availability

Restoration Rocket does not control those platforms and cannot guarantee their continuing behavior, policies, approval decisions, inventory, ranking, or availability.

08Communications and Consent

If you submit a form, request a report, request a meeting, or otherwise contact us, you authorize Restoration Rocket to use the contact information you provide to respond to that request.

Any separate consent to receive marketing text messages, calls using an automatic telephone dialing system, artificial or prerecorded voice communications, or AI-generated voice communications is governed by the specific consent disclosure presented when that consent is requested.

Consent to automated or AI marketing communications is not a condition of purchasing Restoration Rocket services.

Where applicable, calls or meetings may be recorded or AI-assisted after required notice or consent.

09Artificial Intelligence

Restoration Rocket may use artificial intelligence to assist with research, analysis, reports, communications, content, recommendations, market intelligence, call handling, and operational processes.

AI-generated outputs may be incomplete or inaccurate.

Customers remain responsible for making their own business, legal, financial, advertising, employment, and operational decisions.

10Reviews and Reputation Services

Restoration Rocket does not promise positive reviews and does not endorse unlawful review manipulation, fake reviews, deceptive testimonials, or deceptive review gating.

Customers remain responsible for ensuring their customer-review and testimonial practices comply with applicable law and platform rules.

11Intellectual Property

RestorationRocket.com and its text, design, graphics, videos, photographs, reports, dashboards, methodologies, marks, service names, and other content are owned by Rocketocity LLC, Restoration Rocket, licensors, or their respective rights holders.

You may use website content for legitimate internal evaluation.

You may not without written permission:

• republish proprietary website content
• reproduce proprietary reports for commercial use
• scrape the website at scale
• reverse engineer proprietary tools or methodologies
• impersonate Restoration Rocket
• remove copyright or trademark notices
• use our marks in a misleading way

12Materials You Provide

You represent that you have authority to provide any company data, customer information, images, videos, reviews, testimonials, logos, business records, advertising data, CRM information, or other materials you submit to Restoration Rocket.

You are responsible for obtaining legally required rights, permissions, notices, and consents before providing personal information or customer information to us.

13Prohibited Use

You may not use the website to:

• violate applicable law
• gain unauthorized access
• interfere with website security
• transmit malware
• submit fraudulent information
• impersonate another person or entity
• infringe intellectual-property rights
• unlawfully collect personal information
• engage in deceptive or discriminatory conduct
• materially overload or disrupt the website

14Third-Party Links

Restoration Rocket may link to third-party websites.

Those websites are independent, and we are not responsible for their content, security, availability, products, privacy practices, or terms.

15Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, RESTORATIONROCKET.COM AND ITS WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

ROCKETOCITY LLC AND RESTORATION ROCKET DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND ERROR-FREE OPERATION TO THE EXTENT PERMITTED BY LAW.

Express warranties contained in a signed customer agreement are unaffected.

16Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ROCKETOCITY LLC, RESTORATION ROCKET, AND THEIR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING SOLELY FROM USE OF THIS WEBSITE.

FOR CLAIMS ARISING SOLELY FROM WEBSITE USE AND NOT FROM A PAID CUSTOMER AGREEMENT, AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID SPECIFICALLY FOR WEBSITE ACCESS DURING THE SIX MONTHS PRECEDING THE CLAIM.

Separate customer agreements may establish different remedies or limitations for paid services.

Some jurisdictions do not permit certain exclusions, so some portions of this provision may not apply.

17Indemnification

To the extent permitted by law, you agree to indemnify and hold Rocketocity LLC and Restoration Rocket harmless from claims arising from unlawful website use, violation of these Terms, information or materials you provide without proper authority, or infringement of another party's rights.

18Governing Law and Venue

These Website Terms are governed by Washington law, without regard to conflict-of-law principles.

Unless a signed agreement provides otherwise, disputes arising from these Website Terms shall be brought in the state or federal courts having jurisdiction in or serving Clark County, Washington.

You consent to that jurisdiction and venue.

19Changes

We may update these Terms periodically.

The Last Updated date identifies the current version.

20Severability

If any provision is found unenforceable, the remaining provisions remain effective to the maximum extent permitted by law.

21Contact