PRIVACY POLICY

01Information We Collect

Depending on your interaction with us, we may collect information you provide such as:

• name
• company name
• job title or role
• email address
• telephone number
• website
• restoration services offered
• service areas and territories
• business locations
• franchise or independent-company status
• markets or locations you want analyzed
• competitors you identify
• business goals
• growth capacity
• job-value or business-performance information you voluntarily provide
• scheduling information
• form submissions
• messages and correspondence
• photographs, videos, logos, reviews, testimonials, case studies, brand materials, or other files
• billing information processed through applicable payment providers

Please do not submit sensitive consumer information through general website forms unless specifically requested and legally appropriate.

Communications

When you communicate with Restoration Rocket by telephone, email, SMS, chat, meeting, or another channel, we may retain information associated with those interactions.

Where legally permitted, communications may be recorded, transcribed, summarized, or analyzed using human or automated systems, including artificial intelligence, for scheduling, sales support, customer service, quality, training, compliance, or service delivery.

Required recording, artificial-voice, automated-communication, or AI disclosures and consent will be provided where applicable.

Website and Device Information

We or our service providers may automatically collect information such as:

• IP address
• browser and device information
• operating system
• approximate location
• referring page
• pages visited
• links clicked
• session and timestamp information
• cookie identifiers
• advertising identifiers
• campaign and conversion information

Information From Other Sources

Because Restoration Rocket conducts business-to-business prospecting, advertising, and market analysis, we may obtain information from:

• public business websites
• public business listings
• industry directories
• professional and social platforms
• public records
• referral partners
• commercial business-information providers
• advertising and analytics providers
• market-intelligence and audience-data providers
• CRM and communications systems
• existing business relationships

This information may include professional contact information, company information, public reviews, market information, business attributes, advertising information, publicly available information, and commercially available market or intent signals.

02Information Processed for Restoration Rocket Clients

Restoration Rocket may process information on behalf of restoration-company clients in connection with marketing, market intelligence, advertising, audience activation, review-request workflows, CRM systems, communications, call handling, conversion tracking, website activity, reporting, content distribution, and customer follow-up.

When Restoration Rocket processes personal information on behalf of a client, the client may determine the purposes for which that information is processed.

The client's privacy policy and our agreement with that client may govern such information.

If your request concerns information controlled by one of our restoration-company clients, we may direct your request to that client.

03How We Use Information

We may use information to:

• operate RestorationRocket.com
• respond to inquiries
• prepare Restoration Market Gap Reports
• conduct market and competitor analysis
• conduct restoration-market intelligence
• schedule Restoration Market Reviews
• determine service-area or market availability
• understand business capacity and growth objectives
• create or activate advertising audiences where legally permitted
• provide advertising and retargeting
• provide visibility, authority, review, content, media, conversion, and growth services
• communicate with prospects and clients
• provide customer service
• process payments
• track and measure campaigns
• analyze results
• improve our services
• maintain CRM records
• prevent fraud or misuse
• protect systems and data
• maintain business and legal records
• comply with law
• establish or defend legal claims

04Cookies, Analytics, and Advertising

Restoration Rocket and our technology partners may use cookies, pixels, tags, APIs, advertising identifiers, local storage, and similar technologies for:

• website operation
• security
• analytics
• conversion tracking
• campaign attribution
• advertising
• retargeting
• audience development
• performance measurement
• remembering preferences

You may control some of these activities through browser settings, advertising-platform controls, Global Privacy Control where applicable, and the privacy choices described below.

Blocking certain technologies may affect some website functions.

05Sale, Sharing, and Targeted Advertising

Restoration Rocket does not sell customer lists for money in the ordinary meaning of that phrase.

However, certain disclosures to advertising, analytics, audience, and technology partners may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain state privacy laws even where no money is exchanged for the personal information itself.

These disclosures may involve categories such as:

• online identifiers
• device information
• internet or electronic activity
• advertising interaction information
• approximate location
• business contact information

Where applicable, you may opt out using the Your Privacy Choices methods described in this Policy.

Where legally required, we recognize qualifying universal opt-out preference signals such as Global Privacy Control.

We do not knowingly sell or share personal information of consumers under 16 for targeted advertising.

06Artificial Intelligence and Automated Systems

Restoration Rocket uses or may use artificial intelligence and automated systems to assist with activities such as:

• restoration-market analysis
• competitor analysis
• search and AI-visibility measurement
• summaries
• reports
• content assistance
• communications
• call handling
• CRM workflows
• recommendations
• advertising operations
• internal workflow automation

AI-generated information can contain errors or incomplete conclusions.

We do not represent AI outputs as infallible factual determinations.

07How We Disclose Information

We may disclose personal information to:

• website and hosting providers
• CRM and communications providers
• analytics providers
• advertising and audience partners
• payment processors
• scheduling providers
• cybersecurity providers
• contractors and service providers
• professional advisors
• potential parties to a merger, financing, acquisition, restructuring, or sale
• regulators, courts, government agencies, or law enforcement when legally required
• other parties at your direction or with your consent

08Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, contractual, accounting, security, and business purposes.

Retention criteria may include:

• whether you remain an active prospect or client
• duration of a client relationship
• contractual obligations
• applicable limitation periods
• accounting and tax requirements
• legal or regulatory obligations
• security requirements
• the need to honor opt-outs
• dispute or claims requirements

Deidentified and aggregated information may be retained where it can no longer reasonably identify an individual.

09Data Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information.

No electronic system, network, storage platform, or transmission method can be guaranteed to be completely secure.

10Your Privacy Rights

Depending on where you live and the law applicable to Restoration Rocket, you may have rights to:

• confirm whether we process your personal information
• access information
• obtain a copy
• correct inaccurate information
• request deletion
• learn categories or specific third parties receiving personal information
• opt out of targeted advertising
• opt out of sale or sharing
• opt out of certain profiling
• limit certain uses of sensitive information
• appeal certain privacy decisions
• withdraw consent where applicable

To submit a privacy request, contact:

hello@restorationrocket.com

Use Privacy Request in the subject line.

We may take reasonable steps to verify your identity.

Where permitted by law, an authorized agent may submit certain requests on your behalf.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

11Your Privacy Choices

If you want to opt out of personal-information sale, sharing, or targeted advertising where applicable, you may:

• activate a qualifying universal opt-out preference signal such as Global Privacy Control;
• use the browser privacy-choice control provided on this site; or
• email hello@restorationrocket.com with the subject Privacy Request.

If Global Privacy Control is detected, Restoration Rocket will treat the signal as an applicable browser/device opt-out request where required by law.

A browser-level choice may not by itself identify information we already hold about you in another system. To exercise rights concerning information associated with your email address or other identity, contact us directly.

12California Residents

For purposes of applicable California privacy law, categories of personal information we may collect can include:

• identifiers
• customer-record information
• commercial information
• internet or electronic-network activity
• approximate geolocation information
• professional information
• audio or communications information
• inferences
• sensitive personal information when voluntarily provided or reasonably necessary for a permitted purpose

Some advertising and audience activities may constitute “sale” or “sharing” under California law even when no cash payment is made for the information.

Eligible California residents may exercise applicable access, correction, deletion, opt-out, limitation, portability, and related rights using the methods described in this Policy.

13Oregon and Other U.S. State Privacy Rights

Residents of Oregon and other states with applicable comprehensive privacy laws may have rights concerning access, correction, deletion, portability, targeted advertising, sale, profiling, and information concerning third-party recipients.

Where legally required, Restoration Rocket recognizes qualifying universal opt-out mechanisms.

14Email, Phone, and SMS Communications

You may unsubscribe from marketing emails through the unsubscribe mechanism contained in those communications.

You may opt out of marketing text messages through the instructions provided, including replying STOP where supported.

Consent to receive marketing calls or text messages is not a condition of purchasing Restoration Rocket services.

Where required by law, automated calls, artificial or prerecorded voice calls, AI-generated voice calls, or automated marketing text messages will be made only with the applicable consent.

Transactional or service-related communications may continue where reasonably necessary to fulfill a request, administer a relationship, or comply with law.

15Children

Restoration Rocket is a business-to-business service and is not directed to children.

We do not knowingly collect personal information from children under 13 through this website.

16Third-Party Websites

Our website may link to independent third-party websites or services.

Their privacy practices are governed by their own policies, not this Privacy Policy.

17Changes to This Policy

We may update this Privacy Policy periodically.

The Last Updated date identifies the current version.

18Contact Us